Returns & Exchanges
We want you to love your KOOKAÏ purchase, which is why we offer a flexible return policy for items in their original condition within 21 days of delivery. Please ensure all tags remain attached and the garments are unworn to qualify for a full refund or store credit.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Pack Your Items
Carefully place your garments in their original packaging, ensuring all boutique tags and security ribbons are still intact.
Label and Post
Download and print your prepaid shipping label, attach it to your parcel, and drop it off at any authorized postal location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing